Return & Refund Policy

Support for Your Qivzoran™ Order

At Qivzoran™, we want you to feel confident when choosing planters for your home and garden. If something is not right with your order, please contact us. This policy explains how to request a return, how damaged or incorrect items are reviewed, and how refunds are handled.

1. Contact Us Before Returning an Item

Please email service@qivzoran.com before sending any product back. Include your order number, the name of the item, the reason for your request, and clear photographs when relevant. Our team will review your request and provide return instructions if the return is approved.

Sending an item to an address without receiving return instructions may delay the review or processing of your request.

2. Return Eligibility

Where a return is permitted under the terms presented at purchase and applicable law, items should generally be returned in their original condition, with included components, accessories, and packaging where reasonably available. Products should be packed carefully to help prevent damage during transit.

Because planters may be made from different materials and finishes, please take care when handling, cleaning, or repacking an item. Do not modify, repair, or discard a product that you believe is defective before contacting us, unless necessary to prevent further damage or required for safety.

3. Damaged, Defective, or Incorrect Items

If your planter arrives damaged, defective, or different from the item you ordered, contact us promptly. Please provide:

• Your order number and the email address used at checkout.
• The product name and a brief explanation of the problem.
• Clear photographs showing the issue and the overall product.
• Photographs of the shipping box and protective packaging if transit damage is suspected.

After reviewing the information, we will explain the available resolution. Depending on the circumstances, this may include a replacement, refund, return, or another appropriate remedy in accordance with applicable law.

4. Change of Mind and Product Preference

If you change your mind, choose a different planter size, or decide that a style does not suit your space, return eligibility will depend on the return terms applicable to your purchase and local consumer law. Please contact us before sending the item back.

We recommend checking product measurements, material details, drainage features, and intended placement before ordering. Product colors may vary slightly due to screen settings and lighting conditions.

5. Return Shipping

Responsibility for return shipping costs will depend on the reason for the return, the applicable policy, and local law. If an item is confirmed to be defective, damaged in transit, or incorrectly supplied, contact us for instructions before arranging a return. Do not assume that a return shipment will be reimbursed without prior confirmation, except where applicable law requires otherwise.

6. Refund Processing

Once an approved return or refund request has been reviewed and any required returned item has been received or otherwise assessed, we will communicate the outcome. Approved refunds are generally issued to the original payment method where possible.

The time it takes for a refund to appear depends on the payment provider, bank, and payment method. Any applicable refund amount and treatment of shipping charges will be determined by the circumstances of the order, the checkout terms, and applicable law.

7. Exchanges and Replacements

If you would prefer a replacement or exchange, contact us with your order details and the product you would like instead. Availability, shipping arrangements, and eligibility will be reviewed individually. We will confirm whether an exchange or replacement can be arranged.

8. Non-Excludable Consumer Rights

This policy does not limit any rights or remedies that cannot legally be excluded under the consumer protection laws applicable to your purchase. Where mandatory law provides a longer return period, a different remedy, or additional protections, those legal rights will apply.

9. Questions and Policy Updates

For assistance with a return, refund, replacement, or product concern, contact service@qivzoran.com or call 13243700041 during our customer service hours. We may update this policy when our procedures or legal requirements change. The latest version will be posted on this page.

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