Shipping Policy

Order Handling and Delivery Information

Thank you for choosing Qivzoran™. We want your planters to arrive safely and make their way into your home, balcony, patio, or garden. This Shipping Policy explains how orders are prepared, dispatched, tracked, and handled when delivery questions arise.

1. Order Processing

After you submit an order, the details are sent for review and processing. Processing may include payment confirmation, product availability checks, order preparation, and packaging. Orders are not necessarily dispatched immediately after checkout.

Processing times can vary depending on product availability, order volume, holidays, operational conditions, and other circumstances. If additional information is needed to complete an order, our team may contact you using the details provided at checkout.

2. Shipping Methods and Delivery Estimates

Available shipping services, destinations, charges, and estimated delivery windows are displayed during checkout or communicated through the relevant order information when available. Delivery estimates are provided for guidance and are not guaranteed arrival dates unless expressly stated otherwise.

Actual delivery time may be affected by carrier capacity, customs procedures, weather, public holidays, remote-area service, address accuracy, and other events outside our reasonable control. If no delivery estimate is shown for your destination, contact us before ordering for assistance.

3. Shipping Costs and Additional Charges

Any shipping charges shown at checkout form part of the order total. Depending on the destination and applicable rules, customs duties, import taxes, brokerage fees, or other local charges may be payable separately by the recipient. Please check local requirements before placing an international order.

4. Address Accuracy

Please provide a complete and accurate delivery address, including recipient name, street number, apartment or unit details, city, postal code, region, and a reachable contact number where required. Qivzoran™ cannot guarantee successful delivery when an address is incomplete or incorrect.

If you need to correct an address, contact us immediately with your order number. We will try to assist, but changes may not be possible once an order has been packed, handed to a carrier, or entered the delivery network.

5. Tracking Your Order

When tracking is available, shipment information may be sent to the email address provided at checkout. Carrier tracking updates can take time to appear after dispatch. A lack of immediate tracking movement does not necessarily mean that a parcel has been lost.

If your tracking information appears stalled for an extended period, shows an unexpected delivery status, or cannot be located, contact us with your order number and tracking reference, if available.

6. Planter Packaging and Delivery Inspection

Planters may have different shapes, dimensions, weights, and material characteristics. We take reasonable care when preparing orders for shipment. When your parcel arrives, inspect the outer packaging and products as soon as practical.

If an item arrives visibly damaged, incorrect, or incomplete, keep the packaging and take clear photographs of the product and parcel. Contact us promptly so we can review the issue and explain the next steps.

7. Delayed, Missing, or Undeliverable Parcels

Delivery delays can occur because of carrier operations, customs inspections, severe weather, incorrect address details, unsuccessful delivery attempts, or other events. If a parcel is marked delivered but you cannot locate it, check the delivery area, household or building reception, and any carrier delivery instructions before contacting us.

If a shipment is returned to sender or becomes undeliverable, we will review the carrier information and contact you where appropriate. Any reshipment or refund options will depend on the circumstances and applicable policy or law.

8. Changes to This Policy

We may revise this Shipping Policy when our shipping arrangements or operational procedures change. The latest version will be published on this page. Questions about a particular delivery can be sent to service@qivzoran.com.

Company Information