Terms and Conditions

The Terms That Guide Your Shopping Experience

Welcome to Qivzoran™. These Terms and Conditions govern your access to and use of our website and the purchase of products offered through our online store. By browsing our website, creating an account where available, or placing an order, you agree to these terms, subject to rights that cannot be excluded under applicable law.

1. About Qivzoran™

Qivzoran™ is an online retail brand offering planters and related plant-container products. References to "Qivzoran™", "we", "us", or "our" mean the business operating this store through Guangzhou Saiti Trading Co., Ltd. References to "you" or "your" mean the visitor or customer using the website.

2. Eligibility and Website Use

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you, or that you are using the website with the involvement and permission of a parent or legal guardian where required. You agree not to use the website for unlawful purposes or in a way that interferes with its operation or security.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, dimensions, materials, colors, and other specifications as accurately as possible. Actual appearance may vary slightly because of lighting, photography, manufacturing characteristics, and screen settings.

Planters may differ in shape, weight, finish, opening size, drainage design, and suitability for indoor or outdoor placement. Customers should review the individual product listing and choose products based on their plants, space, and intended use. Unless expressly stated, a planter should not be assumed to include plants, soil, stands, liners, or other accessories shown for display purposes.

4. Product Availability

All products are subject to availability. We may update, discontinue, limit, or modify product offerings at any time. If an item becomes unavailable after an order is placed, we may contact you to discuss available options, including an appropriate cancellation or refund where applicable.

5. Pricing and Payment

Prices, currency, shipping charges, and applicable taxes are displayed during the shopping and checkout process. We make reasonable efforts to keep pricing information accurate, but errors may occasionally occur. If a material pricing or listing error affects an order, we may contact you before proceeding and explain the available options.

Payment must be completed using an available checkout method. Your order may not be accepted or processed until payment authorization or confirmation is received, where required by the payment provider.

6. Orders and Order Acceptance

Submitting an order is an offer to purchase the selected products under the terms presented at checkout. An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review or decline an order where permitted by law, including where payment cannot be verified, product information contains a material error, stock is unavailable, or an order appears fraudulent. If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be arranged in accordance with applicable law.

7. Shipping and Delivery

Shipping methods, charges, destinations, and estimated delivery information are described during checkout or in the Shipping Policy. Delivery estimates are not guarantees unless expressly stated. Customers are responsible for providing accurate delivery details and reviewing any applicable customs or import charges.

8. Returns and Refunds

Returns, refunds, exchanges, and replacement requests are handled under our Return & Refund Policy and applicable consumer protection laws. Please contact us before returning an item so that we can provide the correct instructions. Nothing in these terms removes rights that cannot legally be excluded.

9. Intellectual Property

Website content, including text, product descriptions, graphics, photographs, page layouts, brand elements, and other materials, may be owned by or licensed to Qivzoran™ or relevant rights holders. You may view and use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except as permitted by law.

10. Prohibited Activities

You agree not to interfere with website operation, attempt unauthorized access, introduce malicious code, misuse another person's information, submit fraudulent orders, or use the website in violation of applicable laws. We may take reasonable steps to protect the website, customers, and business from misuse.

11. Third-Party Services and Links

Our website may include links, payment functions, or services provided by third parties. We do not control every third-party website or service and are not responsible for their independent content or policies. Your use of those services may be subject to separate terms.

12. Limitation of Liability

To the extent permitted by applicable law, Qivzoran™ will not be responsible for indirect or consequential losses arising from use of the website or products. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer rights or remedies.

13. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our store, products, services, or legal obligations. Updated terms will be posted on this page. Your continued use of the website after an update takes effect constitutes use under the revised terms to the extent permitted by law.

14. Contact Information

If you have questions about these terms, an order, or a product, contact us at service@qivzoran.com or call 13243700041 during our customer service hours.

Company Information